During 2019, the European Retail Financial Forum (ERFF), managed by Passerelle, has been in dialogue with EU consumer representatives to identify areas where the consumer experience in cross-border financial services could still be improved along with potential solutions. These have been gathered into a discussion paper that will feed into the 2nd ERFF Annual Conference ‘Consumers at the heart of finance in Europeto be held on 5th November 2019 in Brussels. This event will be open to consumer representatives, EC officials, MEPs, and industry stakeholders. If you are interested in receiving an invitation, please contact us at info[at]erff.eu.

The discussion paper focuses on three key areas: opening a bank account and daily banking; obtaining credit; investment, pensions and insurance. It highlights that while EU regulation such as SEPA, PSD2, and MiFid2 assist in the provision of retail financial products, consumer expectations of accessing financial services across the EU are still often frustrated. But in today’s digital, mobile world, consumers and industry alike want citizens to have access products and services across borders. And they want these to be available via digital channels and supported by succinct, easily digestible information.

For more information, please contact the secretariat here.